SRE Dynatrace system & Cloud Manager (F/M/X)

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.
Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels
and staff across 110 countries and to shape the future of hospitality.
Accor Tech & Digital, jobs in the tech field where intelligence is above all human !

Accor Tech is a leading hospitality technology operating across the world: our global
#OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor.

Our 1,200 talents, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers.

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future.

Join our truly diverse and creative team that tackles technical challenges every day. With us, dare to impact the world!

Here is where your greatest challenge awaits you:

As a Tech Lead, you are responsible for making technical decisions and providing a technological vision for your assigned area. Your technical expertise and mentoring abilities make you a mentor and coach for the team, allowing for skill development and enhancement, thereby ensuring the team's service quality.

You will work closely with the entire department to promote automation and integrate your activities into the Software Factory.

Your mission :

• Contribute to constructing the product and service roadmap with the manager/PO.
• Gather requirements, arbitrate, and propose technical solutions to stakeholders.
• Estimate workload and budget for new functionalities.
• Ensure the technical architecture of observability solutions in collaboration with the team, following recommendations.
• Guide, deliver, and enforce best practices (automation, code review, etc.) among team members.
• Facilitate skill development among team members through mentoring.
• Identify and remove technical impediments.
• Continuously suggest improvements for technical solutions.
• Keep updated on technological advancements and leverage opportunities for technical stack evolution.

Your Team mission :

• Agile management of team activities (3 observability engineers) located in France and Bangkok.
• Ensure adherence to best practices regarding observability.
• Suggest tools and practices evolution and lead observability strategy implementation.
• Maintain operational platforms Splunk & Dynatrace (on-premise and cloud).
• Provide user support and communicate best practices.
• Assist projects in integrating their data/applications.
• Ensure implementation of PCIDSS compliance rules.
• Interface observability tools with group tools (ITSM, supervision, software factory, etc.).

And you ? :

• Graduated from an engineering school or equivalent.
• Minimum 10 years of experience, including 5 years as an observability engineer or tech lead.
• Mastery of observability tools.
• Proficient in Linux system (on-premise platform management) for On-Premise environments.
• Agile methodologies.
• Fluent in English.

Hard Skills :

• Splunk & Dynatrace Certifications.
• Splunk, Cribl, Dynatrace, etc.
• Cloud AWS/Azure.
• DevOps (Gitlab-CI, Ansible, Terraform).
• Programming languages: Python.

Soft Skills :

• Cross-functionality, ability to work on complex issues with various teams.
• Ability to work within a team located in France and Bangkok (daily use of English).
• Aptitude to communicate with diverse stakeholders of different cultures and levels in English.
• Pedagogical skills.
• Proactive approach.

Accor dares to impact:

- the world :

- We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

- On the tech side, we are committed to reducing the impact of digital technology across all our projects.

- your career:

- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.

- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.

- Specifically, at Accor Tech : 
- Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.

- and also : 
- Remote work,

- Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.

- ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.

- Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).

- An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.

- Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).

- €10 meal vouchers.

- A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.

- And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉

Is this mission appealing to you?

Recruitment is all about people!
Apply, and we will offer you:
1.A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

#accortech