- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
, Cape Town, ZA
__jobinformationwidget.freetext.ExternalReference__
REF14924D
Food and Beverage Supervisor
Region
India, Middle East & Africa
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Passionate about guest interaction and food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.
Scope of Position:
The position of Supervisor is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the Food and Beverage service team. The Supervisor will ensure, all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.
Responsibilities:
- To promote and maintain a positive working relationship at all times with all colleagues.
- Being a leader, one needs to lead by example, therefore needs to demonstrate a complete understanding of all policies and procedures as per the Fairmont standards.
- To follow all departmental policies, procedures and set service standards as outlined in Fairmont Standards.
- To consistently offer professional, friendly and warm hospitality to all guests.
- To foster and practice teamwork and cooperation with all other positions existing in the outlet.
- To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements.
- To take ownership and uphold the company values.
- To use empowerment to turn challenges into opportunities.
- To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List.
- To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list.
- To be knowledgeable about menu items, ingredients, preparation methods and garnishes for all dishes.
- To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest.
- To be able to answer any guest question about food items, beverages and wines in an informative and helpful way.
- To be aware of all cashiering procedures and the handling of all payment methods.
- To understand and follow all Micros procedures and policies as per the Fairmont luxury standards.
- To lead and guide the Servers and Food Runners, ensuring efficient and effective teamwork.
- To communicate all service requirements to the respective team members in an efficient and effective way.
- To be an effective speaker and pass necessary information in briefings.
- To ensure that all work areas and stations are kept clean and tidy at all times.
- To perform all opening, side and closing duties as well as all daily and weekly duties to the set standards.
- To attend pre-shift, weekly and monthly meetings to be well-informed about all events, promotions and other news.
- To understand how to operate all the equipment used in the outlet and to protect all assets in the outlet and in the hotel.
- To assist all guests (internal and external) with any enquiries or requests, in a pleasant helpful manner.
- To actively participate in and follow all health and safety policies and procedures set out for the hotel.
- Carrying out any miscellaneous duties and responsibilities as requested by your Management pertaining to total quality service delivered.
- Grader 12 qualification.
- Hospitality qualifications advantageous.
- 1-2 years proven experience as Food and Beverage supervisor or similar role within a luxury brand.
- Excellent people skills with a customer service orientation.
- Outstanding leadership abilities.
- Up-to-date with food and beverages trends and best practices.
- Ability to stay calm under pressure.
- Excellent communication and interpersonal skills.
- Excellent interpersonal skills and a team player attitude.
- Willingness to learn new concepts and ideas.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Melbourne Airport (Opening July 2024), Melbourne Airport, AU
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Melbourne Airport
Job Category
Rooms
Description
*** Full-Time and Part-Time positions available ***The successful candidate will:Have the ability to work rotating 7 day roster.Be customer focused.Have great attention to detail.Be reliable and well
Reference
6d0d6fa5-4d91-4a80-8806-118595932526
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Airport (Opening July 2024), Melbourne Airport, AU
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Melbourne Airport
Job Category
Rooms
Description
About youYou are able to manage your time and can handle numerous tasks at once but still able to follow procedures and maintain a high awareness of security. You have an outcome driven approach to pe
Reference
9513f057-956d-453c-814f-2bd7024eac21
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Airport (Opening July 2024), Melbourne Airport, AU
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Melbourne Airport
Job Category
Culinary
Description
About you:You are a key part for the success of the daily kitchen operations and have the ability to work self-sufficiently in a fast-paced environment.You are trade qualified and available to work fr
Reference
af01862d-c7a3-4b08-a83c-9d51b4628019
Expiry Date
01/01/0001
Salary
Location
, Dallas, US
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Executive & Hotel Management
Description
Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and y
Reference
e82a654a-0f2b-4289-8e6d-afa44a2985b3
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, IN
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Security
Description
Security OfficerTo ensure a safe environment for the hotel staff and guests and protect the assets of the hotel. KEY ROLES & RESPONSIBILITIESTo establish chain of command and responsibility, the Secur
Reference
d402a3f7-fdb4-4795-9420-831e17687f76
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Calangute
Job Category
Talent & Culture
Description
Talent & Culture ExecutiveThis position is responsible for providing administrative support to colleagues in the Talent & Culture function to ensure the timely and accurate delivery of Talent & Cultur
Reference
ac01fc64-e0b1-49e6-9e29-6848cbfd5898
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, IN
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Culinary
Description
Commis 1Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.Wha
Reference
785a5d22-7e95-4195-85e7-fdbf2355d5b4
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Preparar e montar pratos, cuidando dos padrões de apresentação e segurança alimentar exigidos, bem como auxiliar o superior imediato na manutenção dos controles da área: PRINCIPAIS ATRIBUIÇÕES E RESP
Reference
19020a12-9ffe-4a80-8c1d-1d1880448693
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Preparar sobremesas e diversos tipos de doces, bolos etc, a partir das demandas recebidas seguindo o padrão de segurança alimentar exigido.Preparar sobremesas e diversos tipos de doces do cardápio, a
Reference
a61b71f4-e060-42d6-8f2d-5a1b59417db2
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Executar atividades de apoio à cozinha, auxiliando no pré-preparo e preparo dos alimentos, de acordo com os padrões de segurança alimentar exigidos:Auxiliar e executar o pré-preparo e preparo dos alim
Reference
df57dcf8-c774-4198-a8ca-4d0786665b46
Expiry Date
01/01/0001