Wellness Supervisor - Raffles The Red Sea

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travellers.

Operational Supervision & Quality Assurance:

• Supervise the daily operations of the spa, fitness center, and recreation facilities, ensuring smooth and efficient service delivery.

• Monitor treatment rooms, wellness areas, and recreational spaces to ensure they are clean, safe, and fully operational at all times.

• Conduct routine inspections to ensure compliance with Raffles brand standards, presentation, and service protocols.

• Ensure all equipment, facilities, and wellness amenities are well-maintained and properly utilized.

• Support inventory control of spa products, linens, and recreation equipment.

Guest Experience & Service Excellence:

• Ensure all guests receive a seamless, personalized, and memorable wellness experience.

• Anticipate guest needs and support the delivery of bespoke spa and recreation services.

• Address guest requests, feedback, and concerns promptly and professionally.

• Support coordination of VIP treatments, private sessions, and special wellness arrangements.

• Assist in service recovery efforts by ensuring timely and effective resolution.

Team Leadership & Development:

• Supervise spa therapists, recreation attendants, and wellness team members to uphold Raffles service culture and Heartist® values.

• Conduct daily briefings to communicate operational priorities, guest movements, and service expectations.

• Provide on-the-job coaching and continuous feedback to ensure consistent service standards.

• Assist in scheduling, attendance monitoring, and performance tracking of the team.

• Promote a culture of accountability, teamwork, and continuous improvement.

Coordination & Communication:

• Liaise closely with Front Office, Guest Relations, Housekeeping, and Engineering to ensure seamless operations.

• Ensure accurate communication of appointments, guest preferences, and special requests.

• Report maintenance issues, equipment malfunctions, and safety concerns promptly.

• Support coordination of wellness programs and cross-departmental guest experiences.

Commercial & Financial Performance:

• Support revenue generation through spa bookings, wellness activities, and retail sales.

• Encourage upselling and cross-selling of spa services and products.

• Monitor daily operations to support achievement of departmental revenue targets.

• Ensure accurate recording of services and adherence to billing procedures.

Standards, Safety & Compliance:

• Ensure adherence to Raffles grooming, hygiene, and operational standards.

• Maintain compliance with health, safety, and sanitation regulations.

• Uphold guest privacy and confidentiality at all times.

• Support sustainability initiatives and environmentally responsible practices.

Qualifications & Experience:

• Minimum 2–4 years of experience in Spa, Wellness, or Recreation within a luxury or five-star hotel environment.

• Previous supervisory experience in spa, fitness, or recreation is preferred.

• Diploma or certification in Hospitality, Wellness, or Spa Operations is an advantage.

• Pre-opening experience is an added advantage.

Skills & Competencies:

• Strong supervisory and team coordination skills.

• Good knowledge of spa operations, wellness services, and recreation activities.

• Excellent attention to detail and service quality orientation.

• Strong communication and interpersonal skills.

• Organizational and problem-solving abilities.

• Familiarity with spa booking systems and operational procedures is an advantage.

Personal Attributes:

• Passion for wellness and delivering exceptional guest experiences.

• Professional, calm, and composed under pressure.

• Guest-focused mindset with a proactive approach.

• Flexible and adaptable to a dynamic, remote luxury environment.

• Reliable, trustworthy, and detail-oriented.

• Understanding of ultra-luxury guest expectations and Raffles brand standards.

• Ability to support pre-opening activities, including setup, training, and operational readiness.

• A hands-on approach with strong ownership and accountability.

• Impeccable grooming and presentation aligned with luxury standards.

• Willingness to work shifts, including weekends and public holidays.