VN - Housekeeping Manager F/M/X

The International Hotel Brand in Hai Phong city, Mercure Hai Phong is located in city center, opposite of the Lach Tray Stadium, and yet convenience to Cat Bi airport, shopping and sightseeing.

Mercure Hai Phong offer a fantastic range of facilities & amenities, superior services and accommodation styles for business and leisure purposes.

Business Performance

•    Prepare periodical department budget & forecast, manage all operational costs within budgets.

•    Monitor and control inventories.

•    Analyze monthly P&L and month-end reports, identify deviation from business plan goals.

•    Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department. 

Operation

•    Compile and update Standard Operating Procedures for all areas of responsibility periodically.

•    Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.

•    Conduct quality control inspections of all areas of the hotel and share results with the team.

•    Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.

•    Manage all outside contractors relating to his/her department.

•    Oversee operations of Laundry and Public outlets.
    
Team Management

•    Interview, select and recruit Housekeeping employees .

•    Identify and develop team members with potential.

•    Conduct performance review with the team.

•    Constantly monitor team members’ appearance, attitude and degree of professionalism.

•    Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

•    Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.

•    Conduct departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.

Perform other duties assigned by the Management

• Education: Graduated from College;
• Additional certification(s) from a reputable Hospitality Management school will be an advantage;
• Minimum 5 years of Housekeeping experience with 2 years at a management level;
• Excellent reading, writing and oral proficiency in English language;
• Good working knowledge of MS Excel, Word, & PowerPoint;
• Experienced in International Hotel brand will be an advantage.