Valet Parking Cashier (full-time)

Who We Are

A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

The Valet Parking Cashier is responsible for the overall day to day operation of the Valet Parking Office.  This includes providing efficient service in a friendly manner to hotel guests both internal and external, handling vehicle request and payments ensure that cash is managed and maintained at all times.

Reporting to the Front Office Leaders, responsibilities and essential job functions include but not limited to:

• Greeting all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensuring our guests experience an outstanding sense of arrival/departure
• Processing payments while maintaining a balanced cash float at all times, accept responsibility for any cash/credit card and informing the Front Office Leader of any shortages or discrepancies
• Complete balanced audits at the end of each shift with proper back up and submit to accounting.
• Handles Guest Complaints to ensure overall Guest Satisfaction.
• Ensures all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking charges, and provide guest with payment receipt.
• Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions. If unable to provide the required assistance, seek out and refer to another resource for successful completion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• Report for duty with a professional appearance and dress to standards. 
• Answer telephone calls
• Awareness and acknowledgement of our AccorLiveLimitless members
• Inventory of keys and tickets on a shift to shift basis.
• Assist guests to settle any disputes that may arise
• Intervene on behalf of guest any reports of complaints per Impark Systems.
• Keeps an accurate record of daily P6 volume and all Gala Function vehicles.

• Available for shift work including weekends, evenings and holidays
• Ability to work in fast paced environment
• Extremely detail oriented
• Ability to prioritize, while multi-tasking
• Excellent interpersonal skills
• Team oriented
• Excellent verbal communication skills
• Customer Service focused
• Professional manner and outgoing personality
• Valid Driver’s License with no infractions
• Working knowledge of Property Manager, Microsoft Office and Microsoft Excel an asset
• Previous experience with Valet Operating System an asset
• Previous cash handling experience an asset
• Ability to operate all type of vehicles (Manual and Automatic transmission)

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.