- Temps Complet
- CDI
- MERCURE
- Hébergement
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Mercure Sydney Blacktown, Blacktown, Australia
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REF46618E
Senior Assistant Manager - Mercure Sydney Blacktown
Region
MEA SPAC
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Mercure Sydney Blacktown is situated within a vibrant cultural hub, guests can explore local adventure hotspots from Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.
Mercure Sydney Blacktown has a range of room types, including spacious family rooms. Hotel services include 24-hour reception, guest laundry, cafe, restaurant, all-day dining, small meeting room, a large outdoor area and free open-air parking.
We are seeking an energetic and enthusiastic Senior Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.
What will you be doing?
- Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Work closely with the FOM and GM on projects and onboarding of new team members
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.
- Assist with preparation and service of all-day dining orders and cafe orders
Your Skills and experience include:
- Relevant experience in the hotel industry. Current Assistant Manager / Duty Manager experience required
- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
- Clear and confident communication skills – both written and verbal
- Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training or willingness to obtain
- Availability to work a rotating roster including mornings, evenings and weekends. Occassional overnight shifts may be required
What’s in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
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