Security Officer

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

At Fairmont Hotels & Resorts, ensuring the safety and well-being of our Colleagues, guests and visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

Summary of Responsibilities:

Reporting to the Director of Security, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required. Security Officers are required to have these certifications at the moment of hire. 
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols and cash counts as needed
• Crowd control
• Patrol building exterior periodically
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

• Previous experience in a Security role required
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• New York State Security Guard license required at the time of hire
• Fire Life Safety Director license is preferred at time of hire

Physical Aspects of Position (include but are not limited to):     

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.