Sales Manager (Bermuda)

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Manager. Reporting to the Director of Group Sales and Director of Transient Sales, the Sales Manager is responsible for driving group, meetings, events, and corporate travel revenue for Fairmont Southampton through proactive business development, strategic account management, and relationship-based selling.

As the resort's primary sales representative within the Bermuda market, this role is responsible for identifying, contracting, and growing business across corporate, association, incentive, government, social, and business travel segments. The successful candidate will manage key accounts, develop new business opportunities, and help position Fairmont Southampton as Bermuda's leading destination for meetings, events, and business travel.

What You Will Be Doing

Group Sales & Business Development

• Achieve individual revenue, room night, and sales activity goals.
• Prospect, develop, and secure new group business across corporate, association, incentive, government, social, and special event segments.
• Manage the full sales cycle from lead generation through proposal development, site inspections, contract negotiation, and conversion.
• Develop strategic account plans to maximize revenue and client retention.
• Conduct presentations, client meetings, networking activities, and site inspections to drive business.
• Maintain an active sales pipeline and negotiate agreements that deliver value for both clients and the resort.

Corporate Travel & Business Transient

• Serve as the primary sales contact for Bermuda-based corporate accounts.
• Identify, negotiate, and manage preferred corporate travel agreements.
• Build relationships with travel managers, procurement teams, executive assistants, and key decision-makers.
• Grow transient room night production through proactive account management and business development.
• Conduct account reviews and business planning to maximize production and uncover new opportunities.
• Partner with Revenue Management to develop competitive and profitable corporate travel programs.
• Monitor account performance, market trends, and competitive activity.

Local Market Development

• Develop relationships with local businesses, government entities, associations, and community organizations.
• Identify opportunities for accommodations, meetings, conferences, project business, executive retreats, long-stay guests, and special events.
• Represent Fairmont Southampton within the Bermuda business and tourism communities.
• Participate in industry events, trade shows, and networking opportunities to generate new business.

Destination Sales & Client Engagement

• Promote Fairmont Southampton and Bermuda as premier destinations for meetings, events, incentives, celebrations, and business travel.
• Lead hotel and destination site inspections that inspire clients and drive conversion.
• Provide destination expertise and creative solutions tailored to client objectives.
• Collaborate with Discover Bermuda DMC and local partners to enhance proposals and program delivery.

Commercial Collaboration

• Partner with Revenue Management, Marketing, Events, and Operations to maximize revenue and client satisfaction.
• Maintain accurate account, activity, production, and forecast information within CRM systems.
• Monitor market trends and competitive activity to identify revenue opportunities.
• Support the successful reopening and long-term growth of Fairmont Southampton.

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum three years of hotel sales, group sales, corporate travel sales, or hospitality business development experience.
• Experience developing new business, negotiating contracts, and managing strategic accounts.
• Experience with Microsoft Office, Opera Cloud and related hotel sales, reservation, and CRM systems preferred.

Education

• Bachelor's degree in Hospitality, Business, Marketing, or a related field preferred.

Competencies, Knowledge & Skills

• Proven ability to meet or exceed revenue goals and sales targets.
• Strong prospecting, presentation, networking, negotiation, and closing skills.
• Excellent communication, organization, and relationship-building abilities.
• Strong business acumen and entrepreneurial mindset.
• Knowledge of Bermuda's tourism, hospitality, and business landscape is an asset.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Success in This Role

Success in this role will be measured by the ability to build strong client relationships, grow group and corporate travel revenue, and expand Fairmont Southampton's presence within Bermuda and key feeder markets. Through proactive sales efforts and exceptional client engagement, this individual will help establish Fairmont Southampton as Bermuda's leading destination for meetings, events, and business travel.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.