Company Description
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.
Job Description
Summary of Responsibilities:
Reporting to the Assistant Director, Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Assist with answering telephones in the Sales Office and directing calls appropriately. (Number One Priority)
- Assist Sales and Catering Sales team by monitoring all lead sources and distribute leads to appropriate Sales and Catering Managers.
- Provide back up to other Coordinators in the Sales & Catering office
- Assist in maintaining an accurate client data base in Sales and Catering and adherence to all Fairmont Hotels and Resort system standards.
- Provide administrative support to specified Sales and Catering Manager(s) & Conference Services Managers merging proposal letters and letters of agreement, mailings, distribution of all banquet event orders, weekly distribution of the ten day report, daily distribution of all changes and other miscellaneous tasks required.
- Ensure prompt and courteous service is extended to both internal and external clients.
- Develop skills to conduct site inspections for walk-in appointments in the event that a Sales and Catering Manager is not available to assist.
- Perform general office management duties, including ordering supplies, managing records and coding invoices.
- Attend weekly and monthly meetings.
- Have a complete knowledge of hotel services and accommodations.
- Participate in hotel and sales training programs when applicable.
- Maintain current sales and promotion literature.
- Energetic, self motivated and flexible to change
- Excellent verbal and written communication skills
- Proven ability to meet deadlines in a fast paced work environment
- Must be professional, enthusiastic, a strong team player and possess excellent
organizational skills
Qualifications
Qualifications:
- Previous experience is an asset
- College degree or diploma in Hotel/Restaurant Management an asset.
- Previous supervisory experience
- Experience in a full service hotel with comparable service and standards.
- Exerting up to ten pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects, and long hours sometimes may be required.
- Must possess an advanced degree of knowledge in Excel and Word.
- Knowledge of Opera Sales & Catering an asset
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shifts.
- May occasionally exert up to 10 pounds lift, carry, push, pull or otherwise move objects.
Additional Information
What is in it for you:
- Competitive salary and flexible benefit plans
- Generous PTO allowances
- Employee rates at Accor properties in NCA region
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
