Restaurant Server, Gigi Rigolatto

AN ICON EVOLVED
Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled.

JOB OVERVIEW:

Under the general guidance of the F&B Manager, the Server assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the company’s Core Values.

YOUR KEY RESPONSIBILITIES:

• Greet and seat guests promptly upon arrival, ensuring they feel welcomed and comfortable.

• Present menus and inform guests about daily specials, assisting them in making informed dining choices.

• Take accurate food and beverage orders, noting any special requests or dietary restrictions.

• Relay orders to the kitchen and bar staff efficiently to ensure timely preparation and delivery.

• Serve food and beverages to guests in a courteous and professional manner.

• Check in with guests during their meal to ensure satisfaction and address any concerns promptly.

• Clear and clean tables after guests depart, preparing them for the next seating.

• Process payments accurately using the point-of-sale (POS) system, handling cash and credit transactions securely.

• Maintain cleanliness and organization of the dining area, including restocking supplies as needed.

• Collaborate with team members to ensure smooth and efficient service throughout the shift.

• Adhere to all health and safety regulations, including proper food handling and sanitation practices.

• Handle guest complaints or issues with professionalism, seeking assistance from management when necessary.

• Stay informed about menu items, ingredients, and preparation methods to answer guest inquiries effectively.

• Assist in opening and closing duties, including setting up and breaking down the dining area.

• Uphold the restaurant's standards for service quality, appearance, and guest experience.

• Any other reasonable duties as assigned by the supervisor or manager.

• We recognize we are in the hospitality industry and that may require us to provide lateral service.

• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High School Diploma or equivalent required

• At least two years’ experience as a Server in a contemporary dining restaurant preferred

• Must have an exceptional personality and hospitality driven attitude

• Possess a gracious, friendly, and fun demeanor

• Ability to multitask, work in a fast-paced environment and have a high level attention to detail

• Maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Must be able to stand or walk a minimum eight-hour shift.

• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.

• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.

• Must have excellent communication skills and be able to read, write, speak and understand English.

• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

• Additional language ability preferred.

• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

All your information will be kept confidential according to EEO guidelines.