Restaurant General Manager - Louiza

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our newly renovated staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Hotel Restaurant General Manager

The Chateau Lake Louise is seeking a dynamic Restaurant General Manager, who will be responsible for the effective and efficient day-to-day operation of our newly opened all-day dining restaurant, Louiza! This position is ideal for the entrepreneurial restauranteur who is looking to join our hotels F&B operation and lead our restaurants into becoming the dining destination of choice. Lets take your career to new heights.

What you will be doing:  

• Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
• Development of leader’s to include: decision-making skills, performance management techniques, function planning, process mapping and analysis, and sense of urgency and ownership
• Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the restaurant and other departments.
• Develop and administer the departmental guest’s satisfactions and have proven results to grow scores
• Critically assess procedures, policies, and methods of operation and alter them where necessary
• Ensure the financial success of the department by monitoring productivity, revenues and costs
• Liaise with the kitchen to ensure that a common vision is shared
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
• Liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force
• Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
• Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
• Achieve or exceed all targeted objectives as it relates to our pillars (Colleagues, Guests, Owner, and Brand)
• Ensure the successful seasonal transition of the restaurant
• Attend Leadership meetings, Department Head meetings, Resume meetings, Health & Safety, and other meetings as required
• Administer departmental payroll
• Execute restaurant marketing and social media planning
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

• Previous department head level experience required (minimum of 2 Years)
• Previous high volume restaurant operations experience required
• Previous fine dining experience required
• Previous experience handling and leading a wine program (maintaining master wine list)
• Working knowledge of Silverware, Microsoft applications, OpenTable!, an asset
• Post-Secondary Degree or Diploma in Hospitality or Food and Beverage Management an asset
• Highly organized individual with the ability to multi-task
• Demonstrated ability to delegate tasks to team members to ensure results
• Demonstrated a strong passion for both Food and Beverage
• Must have strong, proven leadership qualities and management skills
• Self‑motivated, with the ability to make effective decisions
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS