- Temps Complet
- CDI
- MOVENPICK
- Sales & Marketing
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Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
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REF59428T
Reservations Supervisor
Region
MEA SPAC
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
Reservations Supervisor
As the beginning of a remarkable guest journey, you will guide the team in delivering warm, personalized service as an Reservations Supervisor, ensuring each guest feels valued and excited for their stay.
What you will be doing:
- Oversee daily reservation operations and ensure efficient booking processes.
- Supervise and train reservations team, providing guidance and feedback.
- Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
- Maintain and update reservation systems for accuracy and availability.
- Collaborate with front desk, sales, and marketing teams to optimize bookings.
- Assist with room rates, promotions, and special requests.
- Prepare reports on occupancy, reservations, and key metrics.
- Resolve guest complaints and booking discrepancies.
- Promote upgrades and additional services during the booking process.
- Assist the Director of Revenue in overseeing the department's performance and strategies.
Your experience and skills include:
- Minimum experience of two years in a similar role in 5-star Luxury Hotel.
- Bachelor’s degree in Hospitality or equivalent.
- Knowledge in MS Office and Opera system.
- Strong interpersonal, problem solving abilities and leadership skills
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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