Reservations Agent (Part Time)

Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipatory
service you provide pre-arrival will make our guests feel valued and reflect on the exceptional hotel experience to come.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner
• Book, enter and update room reservation requests & rooming lists, as well as build and maintain group blocks, using the relevant systems to ensure a flawless check-in and check-out process
• Ensure accurate payment information is received and inputted in a timely manner
• Maximize revenue by upselling guestrooms and recommending hotel facilities
• Assist with balancing inventory and room types
• Liaise and maintain strong working relationships with Sales, Catering, Front Office and other departments as required
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow all departmental and hotel policies, procedures and service standards

Your experience and skills include:

• Service focused personality is essential; previous customer service experience in a similar setting is required, previous front of house hotel experience preferred
• Proven customer services skills with sophisticated communication skills, both verbal and written
• Computer literate with strong abilities in Microsoft O2ce is required and prior experience working with a property management system, Lightspeed or a related system, is preferred
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem-solving abilities
• Highly responsible and reliable, demonstrating initiative as required
• Ability to work well under pressure in a fast-paced, team-based environment

What’s in it for you? 

• Meals: A healthy meal on us every shift. 
• Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work attire. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Safety, Sustainability, and Recognition Committees. 
• Level Up: Potential to unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

If you are passionate about hospitality, driven by excellence, and eager to contribute, we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

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