Reservations Agent

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

We are seeking a professional and customer-focused Reservations Agent to join our team in Sofitel Brisbane Central. As a Reservations Agent, you will play a crucial role in providing exceptional service to our guests by managing bookings, answering inquiries, and ensuring a smooth reservation process.

What you will be doing: 

• Handle all reservation requests using effective listening and communication skills to secure necessary information
• Provide detailed information about hotel services, facilities, room rates, and availability
• Process bookings, modifications, and cancellations efficiently using the reservation system
• Work as a team to achieve set monthly KPIs
• Upsell room types and additional services to maximise revenue
• Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner
• Maintain accurate records of reservations, deposits, and guest information
• Collaborate with other departments to ensure guest satisfaction
• Stay updated on hotel policies, promotions, and pricing strategies
• Assist in inventory management by monitoring room availability
• Contribute to achieving departmental goals for average rate and occupancy.

You will excel in this role if you have: 

• Minimum of one year experience as a Reservations Agent or Receptionist in a 5-star or luxury hotel
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Proficiency in hotel reservation systems
• Opera or strong PMS experience is required
• Excellent customer service orientation with a friendly and professional demeanor
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organisational skills
• Basic computer skills, including proficiency in Microsoft Office suite
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of the Brisbane area and local attractions (preferred)
• Fluency in English; additional languages are a plus.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com