- Temps Complet
- CDI
- 21C MUSEUM HOTELS
- Hébergement
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21c Museum Hotel Bentonville, Bentonville, United States
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REF51050U
Reservations Agent
Region
Luxury & Lifestyle
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: Revenue and Reservations Manager
Supervises: None
General Purpose: As on-property agent for guestroom reservations and general customer service-related tasks, the Reservations Agent will have the opportunity to contribute/participate in a variety of reservations/revenue management tasks and will play a critical role in helping achieve reservations/revenue management goals pertaining to occupancy, ADR, RevPAR and Market Metrix scores.
Specific Responsibilities
Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)
Assists Front Office team and Revenue and Reservations Manager with prompt resolution of guest issues pertaining to reservations
Maintains reservations including all guest notes & special requests
Inputs/manages all online travel agent (OTA) reservations
Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required
Enters all rooming lists into the PMS and continuously works with Sales Managers on updates to assist with a smooth execution of the group’s stay
Reviews and approves final group folios along with the Sales Managers
Inputs all contracts received from the Events Sales Manager and post deposits when required
Inputs all credit card and direct bill authorization forms
Assists Revenue and Reservations Manager with data reporting and other daily task when needed
Assists front desk in the execution of guestroom amenities & other customer service responsibilities
Assists front desk with daily arrivals list; communicating all special requests and VIPs
Assists Director of Sales & Marketing with special projects when needed
Builds professional relationship with repeat guests & VIPs
Maintains general reservations email inbox
Attends weekly and monthly revenue management and sales meetings
Performs other tasks as needed
Must have strong attention to detail, be able to multi-task, and eager to learn new skills.
Experience with OPERA PMS preferred but not required.
Effective/professional communication skills.
Detailed knowledge of the hotel, room types, amenities.
Knowledge of downtown and the surrounding neighborhoods a plus
Must pass a background check.
Physical Requirements
Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.
Education/Formal Training
High School diploma required. Associate or Bachelor’s degree preferred.
Experience
Reservations/Front desk experience preferred
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
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