- Temps Complet
- CDI
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF66385S
Reservations Agent - Arabic Speaker
Region
Luxury & Lifestyle
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
KEY ROLES & RESPONSIBILITIES
Master Revenue & Pricing Strategies
- Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
- Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
Maximize Revenue & Conversion
- Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
- Align reservations with the hotels revenue management strategies to drive optimal performance.
Deliver Bespoke Guest Experiences
- Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
- Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
Ensure Seamless Communication & Accuracy
- Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
- Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
Optimize Sales & Relationship Management
- Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
- Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
Uphold Brand Excellence & Quality Standards
- Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
- Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
Leverage Advanced Systems & Technology
- Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
- Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
Support Strategic Initiatives
- Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
- Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
PERSONAL ATTRIBUTES
- Adaptability & Agility
- Meticulous Attention to Detail
- Multitasking & Efficiency
- Organizational Excellence
- Exceptional Communication & Interpersonal Skills
- Problem Solving Mindset
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Pullman Paris Tour Eiffel, Paris, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
CDI
Locations
Paris
Métiers
Sales & Marketing
Description
MISSION GENERALE :Le Chargé(e) de Communication Événementielle a pour mission d'organiser, coordonner et superviser la mise en place des événements de l’hôtel. Cela comprend la création d’évènement di
Référence
39831d99-5ab9-40a5-b650-c4480aa79c85
Date d’expiration
01/01/0001
Salaire
Localisation
RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
Experience Level
Director
Temps de travail
Temps Complet
Brands
RAFFLES
Type de contrat
CDI
Locations
Jeddah
Métiers
Sales & Marketing
Description
You will be one of the principal pillars of the hotel, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you
Référence
a203ff83-cdfc-429e-ab58-9516784c9337
Date d’expiration
01/01/0001
Salaire
Localisation
Swissôtel Al Ghurair, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
SWISSOTEL
Type de contrat
CDI
Locations
Dubai
Métiers
Sales & Marketing
Description
Digital Marketing ManagerAs the Digital Marketing Manager at Swissotel Al Ghurair, you will lead the strategic development and execution of the hotel’s digital marketing and e-commerce initiatives. Th
Référence
ca2ff915-649a-4f01-99de-aa47e7895093
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Kochi Infopark, Kochi, India
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Kochi
Métiers
Sales & Marketing
Description
Primary Responsibilities Marketing ManagementDevelops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the pub
Référence
d63eedc5-e163-4c18-9498-682dc256c6db
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Paris Tour Eiffel, Paris, France
Experience Level
Student
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
Stage / Alternance
Locations
Paris
Métiers
Sales & Marketing
Description
Technique métier et relation client :Est responsable de la satisfaction du client dès la signature du contrat de vente de l'évènement jusqu'à la fin de la prestation.Coordonne les services impliqués d
Référence
48c69906-5a0a-46c4-b35d-47b3a1974fec
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Associate
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Dubai
Métiers
Sales & Marketing
Description
The Commercial Analyst applies a logical, structured, and disciplined approach to analyze key financial and commercial data, transforming insights into actionable recommendations. This role requires t
Référence
ea3a23aa-46f8-4d18-be37-4d7a0b2fadb0
Date d’expiration
01/01/0001
Salaire
Localisation
Mövenpick El Gouna, Hurghada, Egypt
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
MOVENPICK
Type de contrat
CDI
Locations
Hurghada
Métiers
Sales & Marketing
Description
We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all re
Référence
9244b591-c69b-4d75-9353-470db1bbad45
Date d’expiration
01/01/0001
Salaire
Localisation
Mövenpick Aswan, Aswan, Egypt
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
MOVENPICK
Type de contrat
CDI
Locations
Egypt
Métiers
Sales & Marketing
Description
We are seeking a highly organized and customer-focused Reservation Manager to join our team. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless gu
Référence
19805fc1-c5cd-4407-a514-5e09f6a89f14
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont La Hacienda Costa del Sol, Cádiz, Spain
Experience Level
Executive
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Cádiz
Métiers
Sales & Marketing
Description
The Sales Coordinator is responsible for supporting the sales team with administrative and operational tasks. This role involves maintaining client relationships, managing correspondence, preparing re
Référence
1c1b1776-6e9d-4d9b-b5db-74e9697814d7
Date d’expiration
01/01/0001
Salaire
Localisation
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
PULLMAN
Type de contrat
CDI
Locations
Paris
Métiers
Sales & Marketing
Description
MISSION :Le/La Coordinateur.trice Réservations Groupes H/F prend en charge les réservations reçues par téléphone et par Internet pour les groupes (via le système de réservations) et tente de répondre
Référence
39174336-1cb2-4820-b7f3-3dae22e0485f
Date d’expiration
01/01/0001