Reservation Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a dynamic and experienced Reservation Manager to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.

• Lead and supervise the reservations team, providing training, support, and guidance to ensure consistent, high-quality service
• Develop and implement strategies to optimize occupancy rates and revenue generation
• Collaborate with other departments to create and manage reservation policies and procedures
• Analyze market trends and competitor activities to inform pricing and promotional strategies
• Manage and maintain the property's reservation system, ensuring accuracy and efficiency
• Handle complex reservation inquiries and resolve customer issues promptly and professionally
• Generate regular reports on occupancy, revenue, and other key performance indicators
• Work closely with the sales and marketing teams to support promotional activities and special events
• Ensure compliance with all relevant hospitality industry regulations and company policies
• Continuously seek opportunities to improve reservation processes and enhance guest satisfaction
• Develop and maintain relationships with key corporate clients and travel agencies to drive bookings
• Implement upselling techniques to maximize room revenue and enhance guest experiences
• Conduct regular performance reviews and provide feedback to reservation team members
• Stay updated on industry trends and technological advancements in reservation systems
• Coordinate with the housekeeping department to ensure accurate room inventory management

• Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel 
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
• Excellent leadership and team management skills
• Exceptional customer service and communication abilities
• Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
• Flexibility to work various shifts, including weekends and holidays, as needed

Arabic language is a must