- Temps Complet
- CDI
- Sales & Marketing
- ACCOR
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ibis Kolkata Rajarhat, Kolkata, India
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REF51379S
Reservation Executive / AM Reservation
Region
MEA SPAC
Summary
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
- Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
- Determine guest needs and quote the appropriate room and rate as per requirements.
- Input booking information into the Reservation System.
- Process amendments to reservations such as extensions, early departures, etc.
- Record special billing arrangements for groups.
- Coordinate and communicate with all other departments to ensure a smooth operation
Your experience and skills include:
- Guest focused personality is essential
- Prior experience working with Opera Cloud or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
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