People & Culture Executive

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

The People & Culture Executive is responsible for assisting in overseeing the day-to-day operations of the People & Culture function and provides administrative and coordination support including compensation and benefits, colleague communication, relations, engagement, performance & talent management and more, in order to support the hotel’s business objectives.

Primary Responsibilities

Compensation & Benefits

• Assists in benchmarking competitive compensation and benefits structures to attract and retain talent.
• Supports benchmarking against best-in-class in luxury hotels.
• Ensures the HRIS system is effectively managed for the accurate administration of compensation and benefits.

Heartist® Journey - Colleague Communication / Relations / Engagement

• Works closely with the Talent Acquisition team to ensure smooth transition of candidates upon completion of successful job offers.
• Responds to all colleague enquiries promptly and professionally, ensuring effective dissemination of information to hotel colleagues on timely basis and in a timely manner.
• Assists in overseeing the maintenance and cleanliness of the colleague's facilities, including locker rooms, rest rooms, colleague dining room, etc, to maintain an attractive and well-kept heart-of-house environment.
• Assists in overseeing colleague's transportation ensuring timeliness, safety and compliance.
• Plans and executes colleague events, social and recreational activities.
• Plans and executes the hotel’s colleague recognition programmes to inculcate a culture of spontaneous colleague recognition.
• Supports workplace health initiatives aligning the hotel’s People & Culture initiatives and programmes with Singapore Health Award and Work-Life standards.
• Contributes to fostering a fun, caring, supportive and inclusive workplace culture.
• Promotes awareness and compliance with AccorHotel’s Ethics and Corporate Social Responsibilities Charter, Code of Ethics, Social Media Policy, Anti-Corruption/Anti-Bribery Policy, and other governance standards.
• Supports efforts to drive high engagement and high performance with strong focus on guest passion and service quality.

Performance and Talent Management

• Assists in overseeing performance reviews to ensure fairness, consistency and timely completion by operational managers.
• Assists in reviewing promotion and career development recommendations submitted by ExCo/Department Heads.

People & Culture Operations

• Implements corporate People & Culture initiatives and programmes in a timely manner.
• Prepares and submit reports and surveys to internal departments, corporate and relevant key agencies, e.g. Ministry of Manpower, Singapore Hotel Association, Singapore Tourism Board, etc.
• Ensures procedural adherence and assists to review recommendations for transfer, redesignation, promotion, salary adjustment, etc proposed by respective ExCo/Department Heads.
• Ensures procedural adherence for colleagues’ cessation processes and timely payment of cessation pay within regulated time frame.
• Supports People & Culture administration, including contract administration, purchase requisitions, office administration, stationery inventories, filing, etc.
• Ensures 100% compliance with People & Culture audit requirement.

Wider Job Function & Relationships

• Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities, and in ensuring full compliance by all departments.
• Participates and supports sustainability in corporate initiatives and programmes such as Corporate Social Responsibility, Diversity and Inclusion, etc.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Tertiary education from a reputable institution.
• Specialisation in Human Resources is an advantage.
• Proficient in Microsoft Office (Excel, Outlook, Powerpoint, Word).

Competencies

• Strong command of spoken and written English.
• Ability to speak other languages and basic understanding of local languages and dialects are an advantage.
• Good communicator with presentation and influencing skills.
• Strong interpersonal skills with ability to work with diverse colleagues across all levels.
• Good understanding of building a strong service culture in a world-class hospitality environment.
• Self-driven, proactive, able to work independently and able to multi-task in a dynamic setting.
• Analytical with proven organisational skills and attention to details.
• Flexible and adaptable to change.
• Demonstrate a strong sense of urgency, high integrity, loyalty and confidentiality.

Benefits of Joining Raffles Hotel Singapore

• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.