- Temps Complet
- CDI
- Hébergement
- ACCOR
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Novotel Miami Brickell, Miami, United States
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REF62287T
Night Auditor
Region
Americas
Purpose: To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Reports to: Front of the House Manager
Essential Functions:
- Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
- Expeditious and diplomatic resolution of guest problems.
- Fully knowledgeable in all emergency procedures.
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
- Ensure proper registration of guests and credit procedures are followed.
- Distribution of all nightly reports.
- Efficient processing of guaranteed no show billings.
- Obtain nightly city-wide occupancy and average rate figures.
- Maintain current back up reports.
- Handling Express Check-Outs ensuring their completion.
- Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members.
- Ensuring adherence to all systems and control procedures.
- Documenting errors made by cash handling Heartists.
- Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
- Balancing of daily postings and revenue.
- Ensuring that the credit card charges are transmitting to the bank for proper payment.
- Responsible to handle all Worker’s Compensation reporting and procedures timely.
- Conducts hotel walks in every shift.
- Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.
- Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards.
- Responsible to review all VIP arrivals and All members.
- Ensure guests are been advise of loyalty program.
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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