Minibar Attendant

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:             

Responsibilities

• Consistently offer professional, friendly and engaging service
• Collect in-house guest and arrival lists for the day
• Record any mini-bar items used to ensure accuracy in billing
• Ensure in room service-ware items are clean and as per standards
• Restock all mini-bar items in fridge prior to guests’ arrival and during their stay
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

General Responsibilities Include:

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
3. Maintain positive guest relations at all times.
4. Resolve guest complaints, ensuring guest satisfaction.
5.  Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
6. Maintain complete knowledge of:

• All items stocked in Mini Bars.
• Strictly abide by state liquor regulations.
• Service’s and facilities (i.e., hours of operation, menus, price range).
• Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
• P.O.S. and/or manual systems if needed.
• Generate and distribute charges for Mini Bar use in each guestroom.
• Inventory and requisition stock for carts.
• Process designated paperwork.
• Maintain security of designated keys.
• Complete opening side work:
• Check quality/dates of all stock and supplies by using checklist.
• Complete opening inventory sheet.
• Requisition all necessary supplies.
• Transport supplies from Storeroom to work areas.
• Enter guestrooms and inventory Mini Bar
• Replenish items in guestroom Mini Bars and complete consumption reports as needed.
• Input reports into P.O.S. system (if applicable).Legibly document orders when system is down.
• Clean and restock service cart.
• Ensure maximum usage of all supplies to attain budgeted cost and to prevent waste.
• Complete closing side work:
• Securely store all beverages and supplies.
• Complete closing inventory and requisition.
• Complete all closing reports in P.O.S. system (if applicable).

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Previous service experience an asset
• Previous Point of Sale System experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow Colleagues without constant supervision·                   
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts.
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs.
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramp

Required Education and Experience

• High School Diploma and previous Food and Beverage experience in a fast paced, luxury hospitality setting required

Physical Demands

• This position requires: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear and taste or smell.  The employee frequently is required to stand.  The employee is occasionally required to sit and stoop, kneel or crouch.
• The employee must regularly lift and/or move up to 20 pounds and frequently move up to 25 pounds when bringing up and down loaded Room Service tables and trays. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V