Learning & Development Manager

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

We are seeking an enthusiastic and innovative Learning & Development Manager to join our team in Ras Al-Khaimah, United Arab Emirates. As a key member of our organization, you will be responsible for developing and implementing comprehensive learning and development strategies that align with our business objectives and employee growth needs.

• Design and implement organization-wide learning and development programs that support our company's strategic goals and enhance employee performance
• Conduct thorough needs assessments to identify skill gaps and create targeted training solutions
• Develop and deliver engaging training sessions, workshops, and seminars on various topics including leadership development, technical skills, and compliance
• Utilize diverse learning methodologies and technologies to create effective and engaging learning experiences, including e-learning modules and experiential learning opportunities
• Collaborate with department heads and team leaders to assess performance gaps and develop customized training programs
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
• Continuously improve training offerings to enhance learning outcomes and stay current with industry trends
• Act as a mentor and coach to support the professional growth of employees at all levels within the organization
• Manage the learning management system (LMS) and maintain accurate records of all training activities
• Partner with external training providers and industry organizations to source relevant training resources and opportunities
• Develop and manage the L&D budget, ensuring cost-effective delivery of training programs

• Minimum of 2 years' experience in a leadership role within Learning & Development or a similar field
• Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred
• Proven track record in developing and implementing comprehensive L&D strategies and programs
• Strong knowledge of various learning methodologies, including e-learning, blended learning, and experiential learning
• Excellent presentation, facilitation, and communication skills
• Proficiency in Microsoft Office suite and familiarity with learning management systems (LMS)
• Experience in conducting needs assessments and creating targeted training solutions
• Strong analytical skills with the ability to interpret data and create improvement strategies
• Innovative and creative thinking with a results-oriented approach
• Excellent project management and organizational skills
• Ability to build strong relationships and collaborate effectively with stakeholders at all levels
• Adaptability and flexibility to work in a fast-paced, changing environment
• Knowledge of adult learning principles and instructional design methodologies
• Certification in training or instructional design (e.g., ATD, CPLP) is a plus

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.