Learning and Development Manager

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Learning and Development Manager

Are you a passionate trainer who thrives on providing an exceptional guest experience? Then, we have the job for you! As Learning and Development Manager at Fairmont Hotel Vancouver, you will take responsibility for the coordination and execution of operational training for the hotel.  You will work closely with operational leaders to develop & lead on the job training in-line with Fairmont Hotel Vancouvers standards of operation in order to take guest experience and colleague engagement to the next level.

Our Culture & Benefits: 

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• A competitive salary starting at $75,000 with annual compensation reviews based on market, performance, and capabilities 
• Complimentary meal through our Colleague Dining Program 
• Complimentary dry-cleaning of business attire  
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 
• Free learning programs through our Academies and discounted eCornell courses 
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
• A monthly travel reimbursement for TransLink monthly passes 

What you will be doing:

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for the coordination and execution of operational training for the hotel
• Provide ongoing coaching, feedback and guidance to departmental trainers and Leaders to ensure consistent and quality on the job training is taking place
• Provide support, development and mentorship of Departmental Trainers
• Manage the implementation, upkeep, and execution of training checklists and follow up ensuring consistent high standards across all departments
• Track and follow up with departments to ensure 100% completion of training checklists and plans
• Work with Operations to conduct needs analysis in line with LQA standards, and audit requirements, creating and conducting innovative micro training, standards of the day, and other focuses as required
• Be active in monitoring the operations, guest and external audit feedback, and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness. 
• Work closely with leadership team to audit standards, develop action plans to address issues and concerns identified from external & internal audits, and guest & colleague engagement feedback channels
• Facilitate new hire on-boarding, Train the Trainer and other corporate training programs
• Personally welcome all new hires, be a trusted resource and ensure all new hire departmental orientations are effectively completed. 
• Actively monitor onboarding experience, facilitate ongoing check in with new hires, providing feedback to  trainers and leaders for effective communication and retention
• Creatively promote and communicate service standards to keep the standards alive and ensure impactful delivery
• Create, communicate and maintain a monthly training calendar

Your experience and skills include:

• Previous operational hospitality experience, minimum 2 years, is required – previous leadership experience is a strong asset
• Proven communication and facilitation skills
• Computer literacy and excellent skills with all Microsoft Window applications required
• Ability to be independent with the ability to influence all levels of the organization; and drive key initiatives while working cohesively as part of a larger team
• Exceptionally organized, disciplined, proactive and innovative
• Proven experience with creating and executing full-cycle processes
• Strong interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with peers and stakeholders
• Driven and energetic self-starter who thrives on a challenge

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS