IT Coordinator

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We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Cairo, Egypt. In this role, you'll serve as a key support resource, ensuring our organization's IT infrastructure runs smoothly and efficiently. As an IT Coordinator, you'll be the bridge between our technical team and end-users, providing responsive support, coordinating IT initiatives, and maintaining our systems with precision and professionalism. If you're passionate about technology, thrive in a collaborative environment, and enjoy helping others solve technical challenges, we'd love to hear from you.

• Provide first-level technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and connectivity issues in a professional and friendly manner
• Log, track, and prioritize IT support requests using ticketing systems, ensuring timely resolution and clear communication with users throughout the process
• Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications across the organization
• Coordinate IT onboarding and offboarding processes for new and departing employees, ensuring systems access and equipment are properly managed
• Maintain accurate documentation of IT assets, inventory, and system configurations, supporting analytical decision-making and compliance requirements
• Perform routine system maintenance tasks, including software updates, patches, and security protocols, to ensure optimal performance and data protection
• Support the coordination of IT projects and initiatives, working collaboratively with team members to meet organizational goals and timelines
• Assist in network monitoring and basic troubleshooting to identify and resolve connectivity issues efficiently
• Provide user training and guidance on IT systems, software applications, and best practices to enhance organizational capability
• Prepare detailed reports on IT support activities, system performance, and recommendations for process improvements
• Maintain a customer-focused approach, ensuring all interactions reflect our commitment to service excellence and user satisfaction
• Adhere to IT security policies and procedures, promoting a culture of data protection and compliance across the organization
• Support special IT initiatives, system upgrades, or organizational technology projects as assigned
• Other duties as assigned to support the IT department's mission and organizational objectives

Required Qualifications:

• Minimum 2 years of experience in IT support, help desk, or technical support roles
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems
• Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non-technical users
• Solid understanding of computer hardware, software, and basic networking principles
• Experience with IT ticketing systems and help desk software
• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
• Demonstrated problem-solving abilities and analytical thinking
• Ability to work collaboratively within a team environment and support colleagues with a positive, customer-focused attitude
• Attention to detail and commitment to maintaining accurate documentation and records

Preferred Qualifications:

• Diploma or degree in Information Technology, Computer Science, or a related field
• CompTIA A+, Network+, or similar IT certification
• Help desk or IT support certification
• Experience with remote support tools and software
• Familiarity with basic network troubleshooting and connectivity issues
• Experience with IT asset management systems
• Knowledge of IT security best practices and data protection protocols
• Previous experience in a corporate or organizational environment