Housekeeping Supervisor

ibis Melbourne Glen Waverley is located just 25 minutes east of Melbourne CBD and offers 155 modern guest rooms, the welcoming Ibis Kitchen & Bar, and four flexible meeting rooms accommodating up to 120 delegates. Perfectly positioned as the gateway to the Dandenong Ranges, the Yarra Valley Food & Wine District, the Mornington Peninsula, Phillip Island, and in the heart of lively Glen Waverley, our hotel attracts both business and leisure travellers seeking comfort, convenience, and exceptional service.

We are now seeking an experienced and driven Housekeeping Supervisor to join our dynamic team.

As a Housekeeping Supervisor, you will play a key leadership role in ensuring our property is presented to the highest standard of cleanliness, organisation, and guest readiness. You will support the Housekeeping Assistant Manager in guiding the team, maintaining procedures, and ensuring our guests enjoy a consistently outstanding stay.

Responsibilities:

• Assist the Assistant Housekeeping Manager in the daily checking of rooms and designated team member areas to maintain standards
• Inspect rooms and public areas to ensure they meet the hotel’s cleanliness and maintenance standards
• Train, mentor, and support housekeeping team members to ensure consistency and productivity
• Handle guest requests and concerns related to housekeeping services
• Ensure the efficient use of cleaning supplies and equipment
• Report and follow up on maintenance issues to ensure quick resolution
• Ensure adherence to hotel policies, hygiene procedures, and safe work practices
• Collaborate with other departments to ensure smooth operations and guest satisfaction

To be successful in this role you will:

• Minimum of 2 years experience in housekeeping, preferably in a supervisory role
• Knowledge of cleaning and sanitation process and standards
• Strong leadership and communication skills in a multicultural environments
• Excellent attention to detail and a commitment to high standards
• Strong organisational skills and the ability to multitask in a fast‑paced environment
• Flexibility to work various shifts, including weekends and public holidays
• Knowledge of hotel-specific cleaning procedures and safety protocol is a plus

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

At Accor, we are guided by our Heartist Philosophy, which is focused on:

Be All You Are - We foster a diverse and inclusive company culture that encourages autonomy, creativity and personality, and empowers our team members to be themselves, and to act and grow.

Grow and Create Your Path - We are deeply rooted in a culture of learning, serving as a genuine social elevator, and providing boundless training and development opportunities for our Heartists to grow.

Work with Purpose - We are committed to providing Heartists with the opportunity to create memorable experiences for guests, as well as make a positive and sustainable impact through their engagement with the Group, and through access to sustainable training journeys and volunteering initiatives.

Enjoy & Feel Valued - We recognise and appreciate our Heartists' dedication. We foster a culture of feedback and continuous listening to better understand the evolving environments of our teams. We create a welcoming environment that promotes well-being and care, in a Group that rewards our team members for their commitment and everything they give to us. 

Benefits:

• Be a part of a global hospitality company and explore Accor’s limitless possibilities
• On-the-job training and mentorship
• Accessing pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits