Housekeeping Manager

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Fairmont El San Juan Housekeeping Manager provides organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Fairmont El San Juan Hotels standards of cleanliness and guest satisfaction. In absence of the Housekeeping Director, the Manager will oversee the operation of the Housekeeping Department.

QUALIFICATION STANDARDS

Knowledge, Skills and Ability:

• Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
• Ability to perform assigned duties with attention to detail, speed and accuracy
• Excellent written and oral communication skills 
• Must possess outstanding guest service skills
• Must be guest-oriented, enthusiastic with a vibrant personality
• Must have “hands on” approach
• Must maintain composure at all times and work objectivity in stressful, high-pressure situations  
• Ability to approach all encounters with guests and employees in a professional manner
• Ability to answer all general inquiries in the Hotel and F & B outlet
• Must be a good listener and be able to follow instructions
• Must be able to utilize all available resources to meet guest needs
• Must be a good team player

Education - Experience:

• Excellent English, verbal and written communication skills
• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
• Degree in Hospitality Management a plus
• Prior experience in Union Environment highly preferred

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.