Hotel Manager

Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings that our nation’s capital has to offer! Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose 

As Hotel Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.

Primary Responsibilities

• Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
• Be responsible for leading and developing your team to ensure the hotel’s profitability and success
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
• Act as a liaison within the local community, representing Accor and fostering community engagement

Skills and Experience

• Prior experience as a Department or Operational Manager within an accommodation provider environment  
• Strong understanding of Hotel Rooms Division Management
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• Expertise in overseeing workforce management, including staffing optimization and productivity enhancement
• You set a precedent through personal conduct and thrives in the midst of active involvement
• Past experience working with body corporates in an MLR setting is desirable

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.