Hotel All-Rounder

We are seeking an energetic and enthusiastic Hotel All-Rounder to work across our Front Office & Food & Beverage operations at Ibis Melbourne Hotel & Apartments.

Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Shifts in Food & Beverage & Front Desk
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Efficiently in serving food & beverage for restaurant and conference rooms
• Breakfast service including buffet, and maintaining presentation of the restaurant

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Have a strong attention to detail
• Are flexible and ready to work across a seven-day roster, including weekends and holidays
• Knowledge of beverages including barista coffee, cocktails and wines to be able to maximise average spend
• Ability to work in a fast paced environment, with attention to detail
• RSA

• What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!