GSA - Front Office

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Front Office to join our team in Visakhapatnam, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out.

• Warmly greet and welcome guests, providing a friendly and professional first impression
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and empathetically
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests
• Process reservations, room assignments, and billing accurately
• Manage cash transactions and reconcile accounts at the end of each shift
• Collaborate with the front office team to ensure smooth operations and excellent service
• Assist in training and mentoring new team members
• Maintain a clean and organized front desk area
• Adapt to changing situations and handle multiple tasks efficiently
• Ensure compliance with hotel policies and safety procedures

• Hotel Management Graduate / Diploma or equivalent qualification
• Strong customer service skills with a friendly and professional demeanor
• Excellent communication abilities in English; multilingual skills are a plus
• Proven experience in problem-solving and conflict resolution
• Proficiency in hotel management software and reservation systems
• Attention to detail and strong organizational skills
• Basic accounting and cash handling abilities
• Flexibility to work various shifts, including weekends and holidays
• Team player with the ability to work collaboratively in a fast-paced environment
• Knowledge of hotel operations and front office procedures
• Previous experience in hospitality or customer service preferred
• Ability to remain calm and efficient under pressure
• Proficiency in Microsoft Office suite

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.