Grosvenor Hotel Adelaide-Night Manager

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• Effectively manage the daily reconciliation of the Hotel’s trading
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Ensure maximum guest satisfaction as well as the safety and security of the property.
• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in house-guests are recorded correctly, ie. room rates,  dates of stay,  authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Complete 'back up' procedures to save all data.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception duties as required.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.

• Ensure all billing is accurate and correct monies are collected.  Assist Finance Department, as required, in collection of monies owing from customers.
• Ensure fast settlement of travel agents commissions and assist with the accounting as requested by the Finance Department.
• Review guest files that are exceeding hotel limits and follow up.

• Ensure thorough checks on shift banking and that correct cash handling procedures are followed.
• Maintain the security of monetary floats and ensuring that cash handling procedures are strictly adhered to.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Adhere to the department budget through the Purchase Order System and inventory controls.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.

Talent & Culture:

• Complete all mandatory training through Accor Academy ‘Learn Your Way’.
• Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
• Working rights in Australia.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Join our team and be part of creating unforgettable experiences for our guests.