Front Office Team Leader

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Front Office Team Leader – Join Our Front Office Leadership Team!

Are you ready to take the next step in your hospitality career? We’re looking for a dedicated Front Office Team Leader to join our front office team. In this dynamic role, you’ll work a variety of shifts, including Receptionist, while regularly stepping up as Shift Leader.

In this role, you will:

• Warmly welcome guests and provide ongoing support and leadership to the Reception team.

• Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values.

• Lead daily front desk operations, ensuring all team members understand and follow departmental policies and procedures.

• Supervise and motivate the team to consistently meet service standards and create memorable guest experiences.

• Respond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction.

• Communicate daily priorities to your team, helping personalize the service experience for every guest.

Bring your passion for hospitality and leadership—apply today and help us make every guest feel right at home!

• Prior experience working with Opera is preferable
• Fluency in English
• Customer Service
• Must have Right to work in the UK

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.