Food & Beverage - Tour Dining & Sales Coordinator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

As a Food and Beverage Tour Dining & Sales Coordinator, you will be responsible for driving sales and promoting food and beverage offerings in a variety of venues within the Fairmont Banff Springs Hotel. Your primary focus will be coordinating groups and tour dining experiences at the different outlets and banquet areas of the hotel being the link between our tour directors and venues and banquet leadership.

The Food and Beverage Tour Dining & Sales Coordinator also assists Restaurant Manager with promotional collaterals for venues including menu design, development of experiences, promotional events and entertainment.

Competitive Salary: $54,000 - $55,000 gross annually, based on previous experience & education

Job Duties Include:

• Coordinate and manage all group dining reservations (12+ guests), including tour groups, VIPs, site visits, and special requests, ensuring seamless communication between tour directors, restaurant venues, and banquet teams.
• Support and execute food & beverage sales strategies by promoting dining experiences, facilitating bookings, and identifying opportunities to drive revenue growth.
• Build and maintain strong client relationships by responding to inquiries, managing guest feedback, and ensuring a high level of service and satisfaction.
• Assist in the planning and execution of events, banquets, and tour dining experiences, including space blocking, BEO preparation, coordination with kitchen/service teams, and supporting billing and deposits.
• Maintain accurate administrative processes including reservations systems (e.g., OpenTable), invoicing, contracts, reporting, and ensuring online content and operational details are current and accurate.
• Collaborate cross-functionally with Restaurant Managers, Sales, Marketing, and Operations teams to support promotions, menu development, guest experiences, and overall service excellence.

Your Skills & Qualifications:

• Proven experience in sales, preferably in the food and beverage or hospitality industry.
• 2 years previous experience of dining reservation and/or office administration in an F&B setting will be considered an asset.
• Excellent communication and negotiation skills to interact effectively with clients and colleagues.
• Strong organizational and time management abilities to handle multiple tasks and prioritize accordingly.
• Customer-focused mindset with a dedication to providing exceptional service.
• Proficiency in using Sales & Catering Software and Open Table.
• Proficiency in using Microsoft software and menu design softwares such as InDesign.
• Knowledge of food and beverage products, industry trends, and market dynamics.
• Colleague or Bachelor's degree in business, hospitality, sales or marketing or a related field.
• Flexible to work weekends, holidays and evenings as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com