Food and Beverage Duty Manager

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers.  Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, & Sixteen Antlers Rooftop.    

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that, then this opportunity to join the Food and Beverage team could be limitless!    

We are looking for someone who is passionate about all things food and loves tailoring amazing beverages to our guests and visitors. They must be open in being able to adapt their skills in Hotel Food and Beverage by creating memorable great experiences, by being a true Heartist. 

Reporting to the Director of Food & Beverage, the role will oversee the shift operations of the Goldfinch Restaurant & Street Café and In Room Dining. 

The ideal candidate will have experience in a similar leadership position, and a passion for people and service/experiences. They must be able to multitask at a high level whist developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic. 

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.  

• Provide for guests and patrons an experience and environment they feel meets their expectations.  

• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.  

• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.  

• Set up systems to protect and maintain control of service equipment, correctly recording breakages and carry our regular stock takes.  

• Ensure all mis-en-place is completed prior to guests arriving.  

• Ensure staff are competent in all service procedures and can maximize sales to guests.  

• Staff skill testing, training and development to maintain a constant focus on providing an excellent guest experience  

• Coordination of cleaning and maintenance of outlets, work areas, tableware, and utensils and other materials and equipment  

• Handle any escalated guest complaints to a guest focussed solution.  

• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.  

• Flexibility to work various shifts including weekends, mornings, nights and public holidays  

• Excellent communication skills  

• Being a true hospitality professional dedicated to providing customer service excellence  

• Responsible Service of Alcohol (RSA)  

• Previous experience in a similar role in high volume 5 star venues, highly regarded

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

        Benefits Your Way:

• Access to Accor team benefits, including global discount's on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

           Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.