Food and Beverage Captain

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. 

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

1. Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
2. Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
3. Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
4. Take food and beverage orders according to guest’s requirements and preferences.
5. Deliver food & beverage services in accordance to departmental standards and procedures.
6. Ensure that all food & beverage are served according to service standard.
7. Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
8. Try to remember individual patron’s names and their preferences to extend a personalized service.
9. Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
10. Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.
11. Assist other Food & Beverage outlets with their operations during peak times or when required.

experience is an asset

• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus