Food & Beverage Attendant

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

We are seeking dedicated and enthusiastic individuals to join our First Class Lounge Team at Sydney International Airport as Full-Time Food & Beverage Attendants (Lounge Runners). This is an exciting opportunity to deliver exceptional service to Qantas Lounge guests in a dynamic and fast-paced environment.

Key Responsibilities:

• Deliver memorable service experiences to all Qantas Lounge guests.
• Clear tables and maintain clean, tidy service areas, including buffet stations.
• Experienced team members can gain exposure to Barista, bar, and A La Carte service.
• Serve beverages efficiently using tray service, ensuring smooth and safe delivery.
• Load and unload service trolleys, including glassware, cutlery, plates, and crockery.
• Collaborate with multiple departments, including Front of House, Culinary, and Stores teams.
• Carry and balance trays with multiple items while maintaining speed and accuracy.
• Represent the iconic Qantas brand with impeccable presentation.
• Maintain high standards of food hygiene and presentation.
• Promote a safe workplace by identifying hazards and following WHS practices.

Ideal applicants will have full flexibility to work AM and PM shifts including the weekends

Whilst technical experience is of importance to us, to be considered for the role, you will have the following:

• A friendly, customer-focused attitude with a passion for delivering exceptional experiences.
• Initiative to ensure positive, intuitive, and efficient guest interactions.
• Responsible Service of Alcohol (RSA) Certification.
• Previous customer service or hospitality experience.
• Confidence liaising with internal and external clients.
• High standards of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• A positive, team-oriented, guest-centric mindset.
• Flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
• Full working rights in Australia.

Join a supportive, energetic team that values teamwork, service excellence, and creating memorable guest experiences.

Employee Benefits for your hard work! 

• Work with two iconic brands and experience the excitement of the aviation industry.
• Amazing staff travel benefits (T&C apply).
• Access to the staff duty-free store.
• Complimentary meals and coffee during shifts.
• Hotel discounts at over 3,000 properties worldwide.
• Exclusive partnership discounts with companies such as Europcar, Google, and more.

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system in order to gain ASIC certification.

If you would like to be a part of our team, please apply now.