Innovative and stylish Mantra Melbourne Epping, located just north of the CBD, represents a new standard in hotel accommodation. Featuring a collection of contemporary hotel rooms, one and two bedroom apartments, state of the art conference facilities for up to 500 delegates. You’ll work across a unique, multi-venue property that brings together Republic Tavern, Trader Restaurant, and Conference & Events, all under one roof, alongside our on-site brewery (Beer Republic) and distillery (Twist Distilling). No two days look the same, and that’s exactly the point.
Purpose
As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success. One shift you might be pouring fresh batches straight from the tanks in the Tavern. The next, delivering a polished experience in Trader, or running a large-scale event in our Conference & Events spaces. It’s fast-paced, hands-on, and built for people who like variety and energy in their day. We’re looking for people who: Thrive in a dynamic, multi-outlet environment Bring personality, not just plates Take pride in great service and product knowledge Want to be part of something a little different to your standard venue You’ll be part of a team that blends hospitality, craft, and community, where the venue isn’t just a place to work, it’s something we’re genuinely proud to show off. Of course, you’ll still deliver on the fundamentals, great service, strong product knowledge, and upholding the standards expected within the Accor network , but how you bring that to life is where you stand out.
Primary Responsibilities
- Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
- When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
- Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
- Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
- Proactively source information to increase your product knowledge
- Confidently communicate with guests and colleagues for seamless teamwork
- Take pride in your space, setting up and packing service areas meticulously
Skills and Experience
- Proven track record in customer service within the hospitality sector
- Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
- Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
- Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
- Passion for engaging with patrons and collaborating within a team of diverse professionals
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous