Executive Assistant Manager (experience in Commercial)

The International Hotel Brand in Hai Phong city, Mercure Hai Phong is located in city center, opposite of the Lach Tray Stadium, and yet convenience to Cat Bi airport, shopping and sightseeing.

Mercure Hai Phong offer a fantastic range of facilities & amenities, superior services and accommodation styles for business and leisure purposes.

• Drive hotel business performance by supporting revenue growth, operational efficiency, and service excellence.

• Assist the General Manager with administrative, operational, and strategic responsibilities as required.

• Ensure strict compliance with all hotel safety, hygiene, and sanitation policies, regulations, and procedures.

• Ensure all hotel equipment and facilities are properly maintained, functioning efficiently, and reported for repair when necessary.

• Ensure daily inspections of guest rooms, food and beverage outlets, public areas, and back-of-house areas to ensure cleanliness, functionality, and service standards are consistently met.

• Remain readily available to address guest requests, concerns, and complaints promptly and professionally.

• Monitor and control overbooking levels within acceptable limits to optimize occupancy while maintaining guest satisfaction.

• Lead departmental efforts to achieve and exceed guest satisfaction targets in alignment with company standards.

• Ensure all departments are adequately staffed in accordance with business levels and operational needs.

• Implement new departmental policies, procedures, and operational standards as directed by management.

• Bachelor’s Degree from a reputable hospitality school.
• Strong Sales background, preferably within the hospitality or related sectors, with a proven track record of driving revenue growth.
• High degree of professionalism with strong understanding of markets and business acumen
• Experience or knowledge of Hotel Operations is essential.
• Excellent reading, writing and oral proficiency in English language.
• A hands-on leader with a keen understanding of operational management and the ability to balance service excellence with financial targets.
• Exceptional communication and interpersonal skills, with the ability to lead and motivate cross-functional teams.
• Strong knowledge of hotel management systems and operational processes.

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