E-Commerce Manager Raffles and Fairmont Hotels & Resorts

Raffles and Fairmont Hotels & Resorts

Known for offering pioneering hospitality across some of the world’s most iconic and elegant addresses, Raffles and Fairmont are two globally renowned brands, both steeped in history and loved by generations past, present, and future.

Representing the pinnacle of ultra-luxury hospitality within Accor Group, both brands are currently going through exciting phases of rebirth and expansion.

Raffles is the authentic heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage, and the environment. It’s glamour and enchanted elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend, and returns as family.

Fairmont is an iconic luxury hotel brand with a global presence and a commitment to creating lasting memories for its guests. As the site of many history defining moments, Fairmont is dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.

Progressively shaping the future of luxury hospitality, both Raffles and Fairmont are focusing on employee journey and growth.

The eCommerce Manager will be responsible for driving digital success across our hotels in the US, LATAM, & Caribbean. Reporting to the global eCommerce Director, they will be actively involved in conducting hotel audits and working towards maximizing direct and indirect online performance. Responsibilities and essential job functions include, but are not limited to the following:

• Act as Hotel digital and eCommerce leader and subject-matter expert, providing strategic and tactical recommendations to drive properties performance across channels
• Build strong and close rapport with hotels digital teams, providing guidance, overseeing their e-commerce and digital strategy and aligning it with the overall departmental objectives
• Support hotels in strategic planning and execution of digital marketing activities through global partners, vendors and agencies including but not limited to SEM, email marketing, social media, display and programmatic, metasearch, OTA ads
• Design and develop learning material for hotels including user-guides, handbooks, webinars

• A minimum of 5 years of experience in eCommerce and Digital Marketing in Hospitality, Tourism or Retail
• A degree in Hospitality Management or Marketing and Communications
• Digital Performance Expertise: Ability to build and lead a team of in-hotel digital experts
• Strong analytical expertise: data oriented with focus on Tableau, GA4, OTA extranet, media agency reports
• Understanding of Distribution: CRS, PMS, connected partners
• Knowledgeable in luxury trends and expectations

Visa Requirements: Must Legally be authorized to work in the United States

• Salary Range $77,000-110,000 annually
• Excellent Company benefits, including medical, dental, vision, life insurance, and 401K Retirement plan.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.