- Temps Complet
- CDI
- SWISSOTEL
- Hébergement
__jobinformationwidget.freetext.LocationText__
Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF43648M
Director of Rooms
Region
Luxury & Lifestyle
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
SCOPE AND OBJECTIVES
The Director of Rooms (DOR) assists Hotel Manager in the management of the Rooms Division Team, including Front Office , Housekeeping, Laundry and Guest Relations teams. The DOR is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest-centric approach in service delivery, be a confident communicator, and have a creative mind and a sense of responsibility to uphold the Swissotel Brand. The DOR ensures the delivery of the Swissotel guest service experience throughout the entire guest journey, meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
- Possess strong interpersonal skills and ability to communicate in second language.
- Manages all guests/team members’ needs with equal drive.
- Carries an eye for detail and an approachable demeanor for all guests and team members.
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism.
- Self-driven approach to carry out assigned responsibilities.
- Ensures security and confidentiality of guest and hotel information in accordance with the company's or country’s data security act.
- Possess good computer and property management system knowledge.
- High level of integrity, enthusiasm, and dedication for continuous improvement.
- Embraces change and is open-minded in a dynamic work environment.
- Has an understanding of the middle eastern clientele and culture.
- Has an understanding of key stakeholders in the luxury travel space.
KEY ROLES & RESPONSIBILITIES
- The DOR will be the reporting manager for the Front Office department.
- Manages Swissotel guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
- Supports all leaders within the division in upholding a flawless impression and perception of Swissotel services, products and colleagues through hands-on and smart operational leadership and by ensuring solid and steady communication flow at department/section head level for a lively exchange of ideas and concerns.
- Ensures service standards and individual performance are aligned with Accor and Ennismore values.
- Champions the Guest Satisfaction measuring tools and platform, including responding to guest surveys, delegating task, communication with corporate office and regular internal meetings.
- Ensures accurate monthly forecasting and accrual submission; composes and submits a feasible and executable annual budget with focus on profitability, cost per occupied room and productivity.
- Cooperates with the Finance team and ensures compliance of credit policies and procedures.
- Constantly identifies new revenue opportunities and improvements of existing revenue streams and up-sell schemes.
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies.
- Ensures intelligent use of funds available by optimizing spending while ensuring availability of funds for needed improvements and new initiatives.
- Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Swissotel Local Standard Operation Procedure (LSOP), as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by the hotel.
- Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values.
- Works with all fellow divisional leaders to ensure synergies of service and product offerings are constantly improved.
- Cooperates closely with the Food & Beverage team to ensure a seamless experience in several overlapping areas, such as In-Suite Dining, Minibar, Restaurant patron flow and traffic.
- Works closely with the sales and revenue management to ensure optimal balance of hotel supply and demand.
- Communicates closely with the Director of Engineering to initiate and drive new product improvements and projects.
- Acts according to hotel emergency and crisis management procedures.
- Performs any duties and special projects as requested by management.
- Native Arabic speaker.
- 4+ years’ experience in a similar Senior Leadership role at a Luxury 5-star hotel.
- Full awareness of Sharm El Sheikh market and and country laws.
- Progressive Leadership experiences.
- Proficiency with PMS and hotel operating systems.
- Proven record in coordinating multiple departments to make gains toward target.
- Self-confident, proactive, and able to prioritize and make effective decisions.
- Ability to build strong relationships, interact, and influence others at all levels of the organization.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nousJobs similaires
Salaire
Localisation
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Temps de travail
Temps Complet
Brands
M GALLERY
Type de contrat
CDI
Locations
Doha
Métiers
Hébergement
Description
First impressions are everything! First impressions are everything! Your role is to create unforgettable moments by delivering exceptional service with a smile. If you're passionate about hospitality,
Référence
9f597a83-5dc0-477a-8173-53414f36f873
Date d’expiration
01/01/0001
Salaire
Localisation
IBIS STYLES LYON SUD VIENNE, CHASSE SUR RHONE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Temps de travail
Temps Complet
Brands
IBIS STYLES
Type de contrat
CDI
Locations
France
Métiers
Hébergement
Description
Rejoignez un esprit d’équipe et un hôtel ouvert sur le monde ! Quelle que soit votre expérience, votre motivation sera votre meilleur atout.Nous recherchons pour notre hôtel [Nom de établissement] à
Référence
MAOPM032
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Maldives
Métiers
Hébergement
Description
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to
Référence
fc748317-87e6-4904-ac19-dbd4c5fbc973
Date d’expiration
01/01/0001
Salaire
Localisation
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Temps de travail
Temps Complet
Brands
M GALLERY
Type de contrat
CDI
Locations
Doha
Métiers
Hébergement
Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Référence
daaeb7c5-9bf8-4a8c-b228-07d6b1b4aad2
Date d’expiration
01/01/0001
Salaire
Localisation
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Los Angeles
Métiers
Hébergement
Description
What you’ll do…. You’ll manage the day to day front office operations of the hotel Lead and inspire your team to ensure a high level of engagement and exceptional individual service style Create an en
Référence
e3d9aa4a-c2ec-48a7-9838-2055b0a8632b
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Pittsburgh
Métiers
Hébergement
Description
What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.Is an expert in Front Office, Housekeeping, POMEC, In-Room Din
Référence
494efdae-87a1-4517-8f71-6663ff6ba72b
Date d’expiration
01/01/0001
Salaire
Localisation
HOXTON THE HOXTON LOS ANGELES, Los Angeles , United States
Experience Level
Executive
Temps de travail
Temps Complet
Brands
THE HOXTON
Type de contrat
CDI
Locations
Los Angeles
Métiers
Hébergement
Description
We are looking for a Assistant Housekeeping Manager to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper and will work c
Référence
1f8b40cd-69fd-4190-8156-51b6736382ba
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Pittsburgh
Métiers
Hébergement
Description
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Gu
Référence
f7ebc7f2-c048-4904-9fbe-3f54037d56ac
Date d’expiration
01/01/0001
Salaire
Localisation
Aparthotel Adagio London City East, London, United Kingdom
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
ADAGIO
Type de contrat
CDI
Locations
London
Métiers
Hébergement
Description
First impressions are everything!As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with u
Référence
4a426a64-9606-4715-9e49-c7a95bd51d84
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Miami Brickell, Miami, United States
Experience Level
Entry Level
Temps de travail
Temps Partiel
Brands
ACCOR
Type de contrat
CDI
Locations
Miami
Métiers
Hébergement
Description
Greet guests upon arrival and provide a warm welcome - Assist guests with luggage and escort them to their rooms - Provide information about hotel facilities, services, and local attractions - Off
Référence
553b2d4e-8287-4dfa-9eb7-07287c4272ea
Date d’expiration
01/01/0001