- Temps Complet
- CDI
- Direction exécutive et management des hôtels
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Cairo Downtown Nile, Cairo, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF63834Z
Director of Operations
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Restaurant, Bar, Spa, Housekeeping. Additionally, In-Room Dining, Pool and Private Dining will report directly to you. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff.
Maintain complete knowledge of:
All hotel features/services, hours of operation
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities.
All menu selections available in all outlets
F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges.
P.O.S. and manual procedures.
The department’s financial standing at all times (month-to-date and year-to-date).
Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards.
Ensure that all Hotel and Company standards of service are adhered to in each departments.
Ensure that all Hotel and Company standards of safety are adhered to in each department.
Research and recommend process improvement as needed in each department.
Participate in and support hotel and company efforts towards sustainability and environmental initiatives.
Procure organic and sustainable products as needed for guest rooms.
Research and recommend hotel amenities as needed.
Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest’s stay.
Ensure that special guest requests are handled appropriately in accordance with Hotel and Company standards.
Maintain knowledge and understanding of monthly Profit & Loss Statement.
Ensure each department meets budgeted payroll and other expenses.
Ensure compliance with staffing and labor standards in order to properly control labor expense.
Review daily revenue and labor reports, ensuring that any inaccuracies are addressed with the Finance Department.
Ensure accounting procedures are administered properly by staff.
Oversee the development of annual departmental budgets.
Consistently strive to maximize revenue and occupancy. Be fully aware of budgeted revenues and expenses.
Monitor and analyze the payroll to ensure maximum effectiveness towards guests’ services while realizing full profit potential.
Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork.
Hold consistent departmental meetings.
Attend Executive Committee Meetings, Managers’ Meetings, Safety Committee Meetings, morning arrivals meeting, and all training meetings as scheduled. Ensure that information from these meetings is communicated to all employees as needed.
Respond properly and take a supervisory role in any resort emergency or safety situation as well as insure the proper control and instruction of said emergency procedures.
- Five or more years’ operating experience in a similar capacity within a luxury hotel
- Preferably with both Rooms and Food & Beverage experience
- Strong aptitude in financial management, financial reports and analysis.
- Demonstrated track record of strong attention to detail and strong communication skills.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
DELANO DELANO MIAMI BEACH, Miami Beach, United States
Experience Level
Executive
Temps de travail
Temps Complet
Brands
DELANO
Type de contrat
CDI
Locations
Miami Beach
Métiers
Direction exécutive et management des hôtels
Description
What you'll do... Daily management of the hotel - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.Plan, facilitate, and manage various h
Référence
ff380192-8969-4fc7-a13c-d928efc2f85c
Date d’expiration
01/01/0001
Salaire
Localisation
, Katowice, Poland
Experience Level
Executive
Temps de travail
Temps Complet
Brands
MERCURE
Type de contrat
CDD
Locations
Poland
Métiers
Direction exécutive et management des hôtels
Description
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized
Référence
ab3ce1cf-d9d9-45f7-aa44-b4e9774d7a35
Date d’expiration
01/01/0001
Salaire
Localisation
Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt
Experience Level
Director
Temps de travail
Temps Complet
Brands
SWISSOTEL
Type de contrat
CDI
Locations
Sharm El-Sheikh
Métiers
Direction exécutive et management des hôtels
Description
The Hotel Manager is a pivotal role within our organisation, responsible for ensuring optimal profitability, performance, service standards, and guest satisfaction across all departments. This positio
Référence
b784f4a1-8ee8-44ce-9e8e-4c6b20c534c5
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Darwin Airport Resort, Darwin, Australia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Darwin
Métiers
Direction exécutive et management des hôtels
Description
Direct F&B, Conference & Banqueting, and Kitchen teams in the successful operation of their department with a key focus on customer service, customer relations, F&B cost and control, standards and qua
Référence
98c5eaf2-8965-4dda-8f57-1ee217a1591c
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Suites Paris Issy-les-Moulineaux, Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
NOVOTEL
Type de contrat
CDI
Locations
Issy-les-Moulineaux
Métiers
Direction exécutive et management des hôtels
Description
Vous avez le feu sacré de l’hospitalité ?Vous aimez quand ça bouge, quand ça brille, et quand chaque détail compte ?Alors, parlons franchement : nous cherchons un(e) Adjoint(e) de Direction prêt(e) à
Référence
ea41f485-e280-46eb-8c55-dc79f5ad3150
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Cairo Nile El Gezirah, Cairo, Egypt
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Cairo
Métiers
Direction exécutive et management des hôtels
Description
Main Duties:Manage the executive's calendar, schedule appointments, and coordinate meetingsHandle confidential and sensitive information with the utmost discretionPrepare and edit correspondence, pres
Référence
fdc7dab7-63d7-443b-a77e-ece8e4b4603d
Date d’expiration
01/01/0001
Salaire
Localisation
Baghdad, Iraq
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ENNISMORE
Type de contrat
CDI
Locations
Baghdad
Métiers
Direction exécutive et management des hôtels
Description
Rixos Baghdad is seeking an experienced and visionary General Manager to open our luxury hotel operations in Baghdad, Iraq. As the General Manager, you will be responsible for overseeing all aspects o
Référence
639c5a4a-7caf-4b16-80b6-9b2b1744337c
Date d’expiration
01/01/0001
Salaire
Localisation
Mövenpick Beirut, Beirut, Lebanon
Experience Level
Director
Temps de travail
Temps Complet
Brands
MOVENPICK
Type de contrat
CDI
Locations
Beirut
Métiers
Direction exécutive et management des hôtels
Description
Supervise and guide department heads (e.g., Front Desk, Housekeeping, Food & Beverage, SPA, Security ) in their daily responsibilities.Monitor key performance indicators (KPIs) across all departments,
Référence
1690a819-de5b-4ffa-9094-9cec2c43a421
Date d’expiration
01/01/0001
Salaire
Localisation
Raffles Bali, South Kuta, Indonesia
Experience Level
Executive
Temps de travail
Temps Complet
Brands
RAFFLES
Type de contrat
CDD
Locations
South Kuta
Métiers
Direction exécutive et management des hôtels
Description
Manage the operations of the Housekeeping Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objec
Référence
e03f2d5e-b357-4a5b-9711-1c135774b33e
Date d’expiration
01/01/0001
Salaire
Localisation
ibis Tbilisi City, Tbilisi, Georgia
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Tbilisi
Métiers
Direction exécutive et management des hôtels
Description
ibis Tbilisi City is seeking a dynamic and experienced General Manager to lead our hotel operations in the heart of Tbilisi, Georgia. As the General Manager, you will be responsible for overseeing all
Référence
5a5997dc-d108-43b4-81f4-ec9460117eab
Date d’expiration
01/01/0001