Concierge Guest Experience (Onshore)

About the Accor Global Reservation Centre in Moncton

For over 30 years, we’ve been part of Moncton’s exciting evolution, helping shape growth while proudly serving as a local employer of choice. Our award-winning Centre is recognized for our strong community contributions and our dedication to creating exceptional, memorable luxury experiences for every colleague and guest.

About Orient Express

An artisan of travel since 1883, Orient Express continues to elevate the art of luxury across trains, hotels, and sailing yachts. Now part of Accor’s most prestigious luxury portfolio, the brand is shaping the future of exceptional travel.  Step into a world where heritage, elegance, and modern luxury converge.

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian.  This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026. 

About the Team

The Orient Express Conciergerie team is an elite department dedicated to the Orient Express Sailing Yachts collection. The Conciergerie team is the point of contact for our discerning guests, curating every detail of their pre-voyage preparations and providing seamless experience pre- and post-voyage. This a rare opportunity to join a newly formed team in the ultra luxury world, sharing your expertise in an inclusive, multicultural environment.

Concierge Guest Experience (Onshore)

We are seeking a polished, intuitive Concierge to curate seamless, bespoke journeys for our discerning guests—before and after their voyage. You will anticipate needs, orchestrate exceptional experiences, and deliver service defined by discretion, precision, and excellence.

What You'll be Doing:

• Curate highly personalized concierge experiences for our valued clients and guests
• Design and book bespoke excursions, transfers, and exclusive experiences
• Anticipate guest preferences and identify refined upsell opportunities
• Collaborate closely with Yacht Operations and Sales for flawless execution
• Deliver a seamless digital experience through CRM and guest platforms
• Resolve inquiries with elegance and efficiency, discreetly communicate with management on complex matters

What's In It for You:

• Learn, grow and develop your skills with our world renowned, well established global luxury brand
• 4 weeks’ paid vacation, 13 paid statutory holidays annually, fully paid training delivered virtually
• Comprehensive Benefits: Medical/Dental coverage or you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%.
• Remote Work Flexibility: Enjoy the flexibility and convenience of working hybrid, or fully from home
• $300 Annual Wellness Subsidy to invest in your well-being
• Travel Discounts: Exclusive global discounts at our Accor luxury properties worldwide

What You Need to Be Successful: 

• Exceptional verbal/written English required, other languages an asset.
• Hospitality, Tourism, Sales, Sailing or Hotels, education or experience is required
• Minimum 1 year experience in luxury sales and/or service required, ultra-luxury is a strong asset
• Must be able to build rapport effortlessly, and have a proven ability to curate high-end experiences
• Deep understanding of ultra-luxury travel and elevated guest expectations
• Ability to discern guest needs and have a proactive mindset
• Proficient with Customer Relationship Management software, (ex Salesforce), and digital platforms
• Meticulously organized, adaptable in a fast-paced, ever-changing, luxury environment
• Capability to multi-task effectively with extreme attention to detail

Availability, Location, and Internet: 

• You must reside in and be working from NB, NS, PEI or QC
• This is not a part-time or temporary summer student position, this is a full-time, permanent career opportunity
• We are open 7 days a week, must be able to commit to a schedule that includes weekends, and evenings and holidays.  Note:  schedules are consistent, and include two consecutive days off weekly
• Must be currently legally able to work full time in Canada
• Must have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite)

Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, raising awareness, and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities. At Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality!

Deadline to Apply is 4:00pm AST Thursday April 23

How to Apply:  careers.Accor.com   Use Keyword: Moncton

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