Coffee Maker (Caffettiere) F/M/X

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express La Minerva

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.

Position Overview

Our Coffee Maker is a key member of the Food & Beverage team, dedicated to delivering refined and memorable coffee experiences in line with the standards of a 5-star luxury hotel.

This role supports the Restaurant Management team, especially the Breakfast Team, in ensuring the highest quality of coffee preparation and beverage service, while creating a welcoming and elegant atmosphere for our guests. The Coffee Maker combines technical expertise, attention to detail, and genuine hospitality to elevate every moment—from breakfast service to afternoon tea and special events.

The position requires passion for coffee culture, precision in preparation, and a strong commitment to excellence, cleanliness, and luxury service standards at all times.

Key Responsibilities

• Prepare and serve a wide range of coffee beverages (espresso, cappuccino, latte, specialty coffees) according to hotel standards and guest preferences.
• Ensure the correct calibration, cleaning, and daily maintenance of coffee machines and related equipment.
• Monitor coffee quality, grind settings, extraction times, and milk texturing to guarantee consistency and excellence.
• Provide knowledgeable recommendations and personalized service.
• Support breakfast, bar, restaurant, and event operations as required, ensuring smooth and efficient service flow.
• Maintain impeccable cleanliness and organization of the coffee station, storage areas, and equipment at all times.
• Replenish supplies, monitor stock levels of coffee beans, milk, syrups, and other materials, and report shortages promptly.
• Collaborate closely with kitchen and service teams to ensure seamless coordination during service.
• Handle management feedback with professionalism, resolving any concerns promptly and courteously.
• Comply with all hotel safety, hygiene, and HACCP procedures, as well as local health regulations.
• Uphold the highest standards of grooming, uniform presentation, and professional conduct.
• Participate in training sessions and continuously develop knowledge of coffee origins, brewing techniques, and hospitality excellence.

• Previous experience as a Barista, Coffee Maker, or Caffettiere in a luxury hotel or high-end restaurant or hotel is preferred.
• Strong knowledge of espresso extraction, milk frothing techniques, and specialty coffee preparation.
• Basic understanding of Food & Beverage operations and service standards.
• Good command of Italian and basic knowledge of english (additional languages are considered a plus).
• Excellent attention to detail and commitment to quality.
• Service-oriented mindset with a genuine passion for hospitality.
• Ability to work efficiently under pressure in a fast-paced luxury environment.
• Strong teamwork and communication skills.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.
• Legal right to work in Italy.

• A competitive salary package
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.