Business Manager

Step into the newly created Business Manager role with Accor Shakespeare Property Group, supporting the Portfolio General Manager in driving meaningful outcomes for Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre as well as support shaping initiatives that define success across all five portfolio hotels.

Based at the stunning Novotel Sunshine Coast Resort, part of the globally recognised Accor network, this vibrant coastal destination blends contemporary accommodation and dining, and relaxed leisure experiences. With expansive event facilities and thoughtfully designed guest spaces, the resort is a leading destination for both conferencing and leisure markets.

You’ll join a culture that values collaboration, innovation and professional growth. This role provides support for the Sunshine Coast property as well as exposure across multiple properties and the opportunity to contribute to strategic initiatives that influence overall performance and success.

We are seeking a highly organised and commercially aware Business Manager to join our leadership team on the Sunshine Coast.

This position is pivotal to ensuring strong governance, brand compliance, and operational alignment across the Novotel Sunshine Coast business. Working closely with the Portfolio General Manager and Leadership Team, you will streamline administration, drive follow-up and accountability, coordinate compliance programs, and support key property and portfolio initiatives.

If you thrive in a fast-paced hotel environment, enjoy working at a leadership level, and take pride in structure, detail, and follow-through - this role offers real scope and influence in being able to create change and meaningful results.

What You’ll Be Responsible For

Executive & Portfolio Support

• Provide high-level administrative support to the Portfolio General Manager and Senior Hotel Management.
• Manage scheduling, reporting, documentation, and portfolio-wide communications.
• Support consistency and alignment across the Sunshine Coast business and Convention Centre as well as the portfolio.
• Turn an idea into something real and make it happen from the ground up.

Compliance & Brand Governance

• Coordinate brand audits and ensure audit readiness across properties.
• Maintain accurate compliance records and documentation.
• Track and drive completion of brand programs and compliance action plans.
• Act as a central liaison with key stakeholders along with portfolio properties to ensure alignment with strategic projects.

Project Coordination

• Act as the Leader for designated initiatives across the property and portfolio
• Support the Engineering and Operational Management teams with tracking, reporting, and stakeholder coordination.
• Monitor timelines and deliverables to ensure projects are delivered efficiently and in line with expectations
• When needed, be hands-on and operationally involved to achieve outcomes.

• Curious, open and driven mindset
• Demonstrated leadership skills
• Highly organised with exceptional attention to detail
• Confident managing multiple priorities, stakeholders and projects in a fast-paced environment
• Professional and discreet when handling sensitive information
• A strong communicator with polished written and verbal skills
• Proactive and solutions-focused, whilst comfortable working autonomously
• Hotel industry experience highly desired
• Experienced in executive support, business coordination or senior administration roles
• Thrive in a high-responsibility role with positive energy and initiative

This is a rare opportunity to step into a newly created a role with genuine influence, working alongside portfolio leadership and helping shape the performance of five hotels within the Accor network.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.