Banqueting Sales Manager - Movenpick Hotel Amman

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Banqueting Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience:

• Consistently offer professional, friendly and engaging service.
• Handle outdoor mainly sales calls along with the indoor calls.
• Ability to create and follow up with the Marketing calendar for meeting, mice business, social events and wedding planners. 
• Provide exceptional Concierge information to our guests about wedding services, available planners and options, connections to wedding suppliers and available services.
• Develop and maintain strong relationships to ensure guest loyalty.
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts.
• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Address guests concerns and react quickly, logging and notifying proper manager.
• Coordinate and expedite guests requests according to priority.
• Conducts inspection of suites/ rooms, amenities to assure Movenpick standards have been met and all groom and pride requests have been met.
• Assists in guests in handling of accounts, check outs,  & processing of invoices, collection of dues, etc.
• Manages sales efforts for the hotel including local corporate and social catering.
• Follow department policies, procedures and service standards.
• Develops menus along with the head chef which drive sales.
• Performs other duties, as assigned, to meet business needs.

• Previous customer service related experience preferred.
• Computer literate in Microsoft Window applications required.
• University/College degree in a related discipline an asset.
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.