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Raffles Singapore, Singapore

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REF49522V

Associate Butler

Region

Luxury & Lifestyle


Job Description

The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up of stocks and amenities and to maintain the cleanliness of operational pantries according to HACCP standards.

Primary Responsibilities

Executes Butler Runner Core Tasks

  • Collect daily amenities such as fruits, special amenities and stocks and to distribute them to operational pantries and appropriate storage spaces.
  • Maintain the cleanliness of all butler operational pantries and store according to audit standards at all times.
  • Receive and replenish stocks such as fruits and minibar items.
  • Napkin folding, silverware polishing and chinaware cleaning.
  • Assist to discard old fruits and replenish with new.
  • Picking up of welcome drink ingredients.
  • Handle breakage process on a weekly basis.
  • Update all HACCP any audit trackers in a timely fashion.
  • Inventory management of butlers’ OS&E and organize storage spaces.
  • Perform any ad-hoc non guest facing duties which are assigned by butler leadership team.
  • Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

  • Diploma from School for Tourism and Hotel Management.
  • Minimum 2 years’ relevant experience.
  • Excellent communication skills in English and ability to communicate in a second language is preferred.

Competencies

  • Possesses strong interpersonal skills and ability to communicate in second language.
  • Ascertains and addresses guest/colleague needs.
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
  • Prioritises and organises work assignments and delegates work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.
  • Creativity.
  • Experiential focus.
  • Local market knowledge.
  • Understands international luxury travelers and their needs.
  • International level of quality and non-hotel experience a plus.
  • Multi-cultural understanding.

Additional Information

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

LAISSEZ VOTRE PASSION S’EXPRIMER

Nous encourageons la créativité, l' excellence et l' esprit pionnier. Nous interagissons les uns avec les autres et avec notre environnement, pour créer un luxe riche de sens. Avec nous, vous pouvez être fiers de faire partie d'une équipe globale ancrée dans les initiatives durables et locales. En travaillant ensemble avec nos communautés, nous vous donnerons les moyens d'avoir votre propre impact significatif.

EN SAVOIR PLUS

Laissez votre passion s’exprimer

Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.

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