Assistant Learning & Development Manager

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Summary

Reporting to the L&D Manager, the Assistant Learning & Development Manager will assist the L&D Manager to oversee the L&D opportunities across the hotel, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.

Responsibilities

Key Responsibilities:

The Assistant Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Deliver a high-quality learning solution to business units across the Hotel.
• Support hotel with integrating and administering INES (PeopleHub) as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
• Assisting the L&D Manager to manage the programs with agreed budget, select and manage external consultant or manage the deployment of internal consultant.
• Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
• Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
• Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
• Conduct on-job training and task breakdown training.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.

Leading Others

• Developing an Empowered Team.
• Leading an Engaged and Diverse Team.
• Communication.

Leading the Business

• Advocating Guest Passion.
• Business Planning and Analysis.
• Business Improvement and Change.

Experience/Qualifications/Certificates/Education

• Bachelor degree in a relevant field of work, or an equivalent combination of education and work-related experience.
• Proven experience in L&D roles within the hospitality industry.
• Proven progressive work-related experience in managing and direct the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
• Broad understanding of people strategy, including the drivers of organization effectiveness.
• Strong organizational skills, ability to project manage and execute.
• Ability to develop and design new and unique content.
• Multicultural awareness and ability to work with people from diverse cultures.
• Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
• Excellent communication, interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
• Native Arabic speaker and fluency in verbal and written English is essential.
• Prior experience in pre-opening is a plus.