Front office Agent

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We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.

• Greet and register guests, providing a warm and professional welcome
• Perform check-in and check-out procedures accurately and efficiently
• Handle guest inquiries and requests promptly and courteously
• Manage reservations and room assignments using hotel management software
• Process payments and maintain accurate financial records
• Assist with currency exchange and safety deposit box services
• Collaborate with other departments to ensure guest satisfaction
• Promote hotel services and local attractions to enhance guest experience
• Address and resolve guest complaints in a timely and professional manner
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Assist with night audit duties when assigned to evening shifts

• Post-Secondary Education or relevant qualifications in Hotel Management
• Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel
• Strong written and verbal communication skills in English
• Proficiency in hotel management software
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic math skills for handling financial transactions
• Knowledge of local attractions and services in Cairo
• Ability to work cohesively as part of a team
• Cultural sensitivity and ability to work in a diverse environment
• Problem-solving skills and ability to remain calm under pressure

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.