Front Office Agent

The Fairmont Mara Safari Club is a luxury tented Lodge with a lush and secured private garden in the middle of the bush that connects modern comfort to an incredible adventure in the world famous Mara Savannah.  The luxuriously furnished tents overlook the hippo and crocodile filled Mara River.  The outdoor swimming pool, exciting culinary experience and breath-taking game drives makes Fairmont Mara Safari Club a must-visit destination for safari lovers and adventure seekers. Located in an intimate but wide conservancy which hosts the two last Southern white rhinos of Mara, Fairmont Mara Safari Club gives guests the possibility to closely observe the big-5 and experience all types of safaris from night game drives, balloon safaris, nature walks and bike safaris.

Summary of Responsibilities:
Reporting to the Assistant Lodge Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 

• Diploma in Front Office Operations
• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent sitting and walking throughout shift