1. 全职
  2. 正式
  3. SO/
  4. 客房

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SO/ RAS AL KHAIMAH, Ras Al-Khaimah, United Arab Emirates

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REF79716V

Receptionist

Region

Luxury & Lifestyle


Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.


Job Description

As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand.

Key Responsibilities:

  • Welcome and greet guests warmly, creating a positive first impression of the hotel.
  • Handle guest check-in and check-out processes accurately and efficiently.
  • Manage reservations, room assignments, and updates using the Property Management System (PMS).
  • Respond promptly and professionally to guest inquiries, requests, and complaints.
  • Provide information about hotel facilities, services, promotions, and local attractions.
  • Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences.
  • Maintain accurate records of guest information, billing, and payments.
  • Handle cash, credit card transactions, and POS operations accurately.
  • Assist in managing VIP guests and special requests to enhance guest satisfaction.
  • Uphold professional appearance, grooming, and SO/ brand service standards at all times.
  • Ensure compliance with health, safety, and hygiene policies at the front desk.
  • Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue.
  • Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required.

Qualifications

  • Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred.
  • Strong communication and interpersonal skills with a guest-focused approach.
  • Excellent organizational skills and attention to detail.
  • Knowledge of PMS systems, reservations procedures, and front office operations.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Professional appearance, confident demeanor, and alignment with SO/ brand standards.
  • Fluency in English; additional languages are advantageous.
  • Problem-solving skills and the ability to handle guest complaints tactfully.
  • Flexible to work shifts, including weekends and holidays.

Additional Information

What awaits you...

  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
  • The ability to challenge the norm and work in an environment that is both creative and rewarding.
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
  • A competitive package and plenty of development opportunities.

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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