Doorman/ Lobby Coffee Attendant

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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As a Doorman/ Lobby Coffee Attendant you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the Guest Relations function.

• Ensure to welcome all the guests in the lobby areas and serve coffee/drinks as welcome drinks
• Ensure to always have the lobby areas in best conditions
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problem or complaints are handled efficiently & courteously.
• Report any unusual occurrences or requests to the manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Check if all departure details for the day have been taken, as well as for the next day.
• At the end of the shift or the day, he has to communicate all the information that the next shift has to know for the running of the operations.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
• Reviews Guest Comments daily and makes contact if necessary and possible with the guest for direct action.

• Previous guest service experience required 
• Must possess a professional presentation 
• Must possess outstanding guest services skills and sophisticated verbal communication skills 
• Strong interpersonal and problem-solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times